This page sets out how returns, refunds and the device warranty work at Buy Terea Dubai.
The short version
| Situation | What you can do |
|---|---|
| You changed your mind and the item is unopened | Return it within 24 hours of delivery |
| The item is damaged or not what you ordered | Return it within 24 hours of delivery, opened or unopened |
| You opened it and simply do not like it | It cannot be returned |
| An IQOS device stops working | We replace it within one year of delivery |
| Refunds | Paid in cash |
If you change your mind
You can return an order within 24 hours of delivery if it is unopened. For TEREA that means the carton is still sealed. For a device it means the box has not been opened.
Opened cartons, packs and devices
Once a carton, a pack or a device box has been opened, we take it back only if it is faulty: it arrived damaged, or it is not what you ordered, for example the wrong flavour, origin, model or colour. Tell us within 24 hours of delivery.
Check your order at the door
The quickest way to avoid a return is to check the flavour, the origin and the number of cartons, or the device model and colour, while the rider is with you.
Device warranty
Every IQOS ILUMA and ILUMA i device bought from us carries a warranty of one year from the day it is delivered. If the device stops working in that time, message us and we replace it.
Refunds
Refunds are paid in cash, when we collect the item.
How to start a return or a warranty claim
- Message WhatsApp +971 52 590 5493.
- Give your name and the date of the order.
- Send a photo of the item, and say what is wrong if it is faulty.
Delivery times and charges are on the delivery and payment page.